Customer Services
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DELIVERY INFORMATION
Emails regarding deliveries should be sent to cs@justusbooks.co.uk
Rest assured that your e-mail address will not be disclosed, sold or in any other way distributed outside Justusbooks or our affiliated partners.
The Postage and Packaging is automatically calculated by the Online Order System.
The cost of carriage will be displayed in the shopping basket and re-calculated
every time an amendment is made to your order. The cost of carriage will
depend on the products you select and quantities in which you select them.
By Post
Items Ordered By Post Take 15 Days (Approx.) from date of receipt of order.
Our standard deliveries are undertaken Mondays to Fridays inclusive (except
Bank Holiday(s) and other Holidays). All orders received over the weekend
or on Bank Holidays will be processed and dispatched on the next working
day.
We are honest enough to accept that we are not infallible and sometimes run out of stock or are in some way unable to process orders in time for rapid delivery, although this is unusual.
If you need any further information concerning the delivery of your order
please do not hesitate to call us on 0208 532 8019.
RETURNS OF FAULTY ITEMS
All returns must have a Return Authorization Number . For return instructions send e-mail to cs@justusbooks.co.uk.
We will be more than happy to accept books for return in any of the following cases:
The book was found to be damaged or faulty. We will either replace the book or give you a full refund (including postage costs). Please state which option you'd prefer. If you require a replacement, we will wait to receive the faulty copy from you before dispatching a new one.
The book was incorrectly supplied. If we have made a mistake in fulfilling your order, a full refund (including postage costs) will of course be given.
The book does not meet with your requirements. This is subject to the
following conditions:
a) The book must be returned within 28 days of receipt in the UK, 48 days
of receipt in Europe, and 4 months of receipt in any country outside the
UK or Europe.
b) It must be in pristine and resaleable condition.
c) It must be accompanied by a copy of the delivery note or receipt.
NB: We regret that, in this case, postage costs cannot be refunded.
Books should be returned in their original packaging to:
JUSTUSBOOKS
57 Wilmot Road,
Leyton London,
E10 5LT
Books should be returned to us by the most economical method. They remain
your property until we have received them. Returns will be subject to
20% processing fee.
Returns are accepted at the discretion of Justusbooks Online Bookshop,
and refunds will be given in the same tender type as the original payment.
Please allow 14 days (in addition to the delivery time) for the return
to be processed.